LEGAL

Privacy Policy

Last updated: June 2025

Your privacy is important to us. This policy explains how ArkXora collects, uses, and protects your personal information.

1. Introduction

ArkXora ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information
  • Email address and phone number
  • Company information
  • Payment and billing information
  • Account credentials

Usage Information

We automatically collect information about how you use our services:

  • Device information and IP address
  • Browser type and version
  • Usage patterns and preferences
  • Log data and analytics

3. How We Use Your Information

Service Provision

  • Provide and maintain our services
  • Process transactions and payments
  • Customize user experience
  • Provide customer support

Improvement & Analytics

  • Analyze usage patterns
  • Improve our services
  • Develop new features
  • Ensure security and compliance

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Service Providers: Trusted third parties who assist in operating our services.
  • Legal Requirements: When required by law or to protect our rights.
  • Business Transfers: In connection with mergers or acquisitions.

5. Legal Compliance

We ensure full compliance with global data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to safeguard user privacy and maintain transparency in our data handling practices.

Legal Compliance Requirements

We respond only to government requests that are supported by valid legal processes, such as court orders, warrants, or subpoenas. Any request that lacks an appropriate legal basis is declined.

User Notification Protocol

Where permitted by law, we inform users of any government requests related to their data. If legal restrictions prevent notification, we maintain internal records of such requests for accountability and auditing purposes.

Transparency Commitment

We are committed to publishing regular transparency reports that provide details and statistics on the number and nature of government requests received and complied with, in accordance with industry best practices.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: End-to-end encryption for data in transit and at rest.
  • Secure Infrastructure: Industry-standard security protocols and monitoring.
  • Access Control: Strict access controls and regular security audits.

7. Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

9. CI/CD Tools

We may use third-party Service Providers to automate the development process of our Service.

10. Payments

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

The payment processors we work with are:

11. Facebook & Instagram

Our platform does not retain any user data after disconnection. When a user disconnects, all access tokens, including page and Instagram tokens, are permanently deleted, and no other information is stored. The disconnection automatically triggers the data deletion process. We comply with Meta's privacy policy standards and follow their data protection and security requirements.

12. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access your data
  • Right to correct inaccuracies
  • Right to delete your data
  • Right to data portability
  • Right to object to processing
  • Right to restrict processing

© 2026 ArkXora AI. All rights reserved.